Your Privacy Rights

Last Updated: January 15, 2026

Information We Collect From You

Orbeey Servicos Digitais Ltda collects various types of information to provide and improve our digital services. We gather personal identification information including your name, email address, phone number, and billing details when you create an account or make purchases. Technical data such as IP addresses, browser types, device identifiers, and usage patterns are automatically collected through our platform interactions. We also collect voluntary information you provide through surveys, feedback forms, customer support communications, and social media interactions with our brand.

SMS Marketing and TCPA Compliance

By providing your mobile phone number and opting into our SMS communications, you expressly consent to receive promotional and transactional text messages from Orbeey at the number provided. Message frequency is up to 4 messages per week, though actual frequency may vary based on your account activity and promotional campaigns. Standard message and data rates from your wireless carrier will apply to all SMS communications. You can opt out of SMS messages at any time by replying STOP to any message, and you may also text HELP for customer support assistance.

Third-Party Data Sharing Practices

Orbeey shares your information with carefully selected third parties to enhance our service delivery and business operations. We partner with cloud hosting providers, payment processors, analytics services, and marketing platforms that require access to specific data categories. Business transfers, mergers, or acquisitions may result in information transfer to successor entities under equivalent privacy protections. Law enforcement agencies and regulatory bodies may receive information when legally required through valid court orders, subpoenas, or governmental requests for compliance purposes.

Cookie Technologies and Tracking

Our website utilizes various cookie technologies to optimize user experience and analyze platform performance. Essential cookies enable core website functionality including user authentication, shopping cart persistence, and security features that cannot be disabled. Performance cookies collect anonymous usage statistics, page load times, and error reports to help us improve our digital infrastructure. Marketing cookies track user preferences and behavior patterns to deliver personalized content and targeted advertising across our network and partner websites.

Data Security and Protection Measures

Orbeey implements comprehensive security protocols to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security framework includes encrypted data transmission using SSL/TLS protocols, secure server infrastructure with regular security audits, and multi-factor authentication systems. Employee access to personal data is restricted based on job responsibilities and subject to confidentiality agreements. We maintain incident response procedures to address potential security breaches and will notify affected users in accordance with applicable legal requirements.

How We Use Your Personal Information

Your personal information enables Orbeey to deliver personalized digital services and maintain high-quality customer relationships. We process your data to fulfill service requests, process payments, provide technical support, and communicate important account updates. Marketing activities utilize your information to send relevant promotional content, product recommendations, and exclusive offers tailored to your interests. Analytics and research purposes help us understand user behavior patterns, improve our services, and develop new features that better serve our community.

California Consumer Privacy Act Rights

California residents possess specific privacy rights under the California Consumer Privacy Act regarding their personal information. You have the right to know what personal information we collect, use, disclose, and sell about you through detailed category listings and specific data access requests. The right to delete allows you to request removal of personal information we have collected, subject to certain legal and operational exceptions. You may opt out of the sale of personal information and exercise the right to non-discrimination, ensuring equal service quality regardless of privacy choices made.

Children's Privacy Protection

Orbeey does not knowingly collect personal information from children under 13 years of age without verifiable parental consent. Our services are designed for adult users and teenagers with appropriate parental guidance for digital service usage. Parents who discover their child has provided personal information to our platform should contact us immediately for account review and data removal. We will promptly delete any identified children's information and implement additional verification measures to prevent future unauthorized data collection from minors.

Privacy Policy Updates and Modifications

This privacy policy may be updated periodically to reflect changes in our business practices, legal requirements, or service enhancements. Material changes will be communicated through email notifications to registered users, prominent website notices, or SMS alerts for significant policy modifications. The effective date at the top of this policy indicates the most recent revision, and continued use of our services following updates constitutes acceptance of modified terms. We encourage regular review of this privacy policy to stay informed about how we protect your information.

International Data Transfers

As a Brazilian company operating globally, Orbeey may transfer your personal information across international borders to provide our digital services effectively. Data transfers comply with applicable international privacy laws including appropriate safeguards such as standard contractual clauses, adequacy decisions, or certification mechanisms. We ensure that international partners and service providers maintain equivalent privacy protection standards through contractual obligations and regular compliance assessments of their data handling practices.

Your Privacy Choices and Controls

Orbeey provides multiple options for managing your privacy preferences and controlling how your information is used within our platform. Account settings allow you to update personal information, modify communication preferences, and adjust privacy controls for data sharing activities. Marketing opt-out mechanisms enable you to unsubscribe from promotional emails, SMS messages, and targeted advertising programs while maintaining essential service communications. Data portability requests can be submitted to receive copies of your personal information in commonly used, machine-readable formats.

Data Retention and Storage

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve potential disputes. Active account data is maintained throughout your relationship with Orbeey, while inactive accounts may be archived or deleted after extended periods of non-use. Financial transaction records are preserved according to Brazilian accounting and tax law requirements, typically for five to seven years following the transaction date. Upon account closure or data deletion requests, we will remove personal information within reasonable timeframes while preserving legally required records.

Contact Information for Privacy Inquiries

For questions, concerns, or requests regarding this privacy policy or our data handling practices, please contact Orbeey Servicos Digitais Ltda through multiple available channels. Email inquiries can be sent to [email protected] for comprehensive privacy assistance and detailed responses to your concerns. Phone support is available at +18632262801 during business hours for immediate privacy-related questions. Written correspondence can be mailed to our corporate headquarters at Rua Campos Salles 460, Ribeirao Preto, SP 14015110, Brazil, and should reference our CNPJ: 48982476000100 for proper processing.